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What Is MSaaS?
Introducing Unlimited MSP Service for ALL Your Software Needs

Chances are, your company is already using an MSP (Managed Service Provider) to handle your email and cloud environment, but what about auxiliary software like your CRM and project management applications? That’s where MSaaS comes in — Managed Software as a Service. Learn more about this brand new way to manage all your cloud-based software — and how you can get UNLIMITED service.

You can learn all about our Unlimited Service in this video or keep reading.

Software-Focused MSP Services: We Tackle All the Other Software Your Traditional MSP Doesn’t

As a software-focused Managed Service Provider, we’re in the business of supporting software in the cloud, so your organization can optimize uptime, performance, maintenance, and scalability across all departments at a fraction of the cost.

From project and task management to team communication platforms to the full range of advanced software connectors, we support them all with MSaaS services. 

      • Project and task management tools like Asana, Smartsheet, and monday.com,
      • CRM platforms like Pipedrive, Hubspot, and Zoho,
      • Team communication platforms such as Slack, Teams, Zoom,
      • Advanced software connectors like Zapier, Automate.io, Tray.io,
      • And much more.
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Managed Software Services That Go Way Beyond the Traditional Definition of “Service”

With our MSaaS plans, you’re not just limited to reactive support via email. Depending on which plan you sign up for, the features we help you with are virtually limitless, and we’re here for you via video call, emergency phone calls, live chat, and more.

Here are some of the types of services we offer as part of our managed software as a service plans:

User Training

We offer group and one-on-one sessions to give your team members all the training they need to maximize productivity.

Automation Optimization

Automation refinements and integrations between all the pieces of software you use allow you to maximize your systems to their fullest potential. We help you connect and automate your services for smooth and seamless workflows.

Adding and Editing New Product Features

We help with adding and editing new product features to ensure all your services are integrated and working as efficiently as possible.

Robust Testing

We implement and test workflow automations and integrations to give you and your team the utmost confidence in your application ecosystem.
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When We Say Unlimited Service, We Truly Mean UNLIMITED

Whatever plan you choose, there’s absolutely NO limit to the number of support tickets, calls, virtual meetings, implementations, or other types of services included in your plan.

Custom software solutions a a fraction of the cost

Need a lot of support this month? Get unlimited calls and emails.

Would you like a 1-hour training call every week? Included.
Need help managing user permissions and settings on all your cloud-based platforms? Included.
Looking to try something new? Tell us what it is, and we’ll implement your desired changes as part of the plan.
Do you want us to train new team members on each piece of software? No problem.
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Never again worry about:

Tracking support hours and wondering to yourself, “Oh man! How many hours do I have left?”

Denying employee requests for support so you can hoard your hours for “serious issues only.”

Having to draw up SOWs for every new project you want to undertake — it’s all included in your monthly plan.

Get a Customized Plan for Your Unique Needs

Your SLA (service level agreement) can be customized to suit your needs by:

Days of the week, i.e., Monday–Friday or 7 days a week

Preferred support hours, i.e., 9 A.M.–5 P.M., 8 A.M.–6 P.M., or 24 hours a day

Response times, which start with guaranteed responses within 24 hours and can be as fast as 4 hours

 

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Talk to One of Our Experts

Need help figuring out which software is right for you? Looking for a custom software solution? Schedule a free 30-minute consultation with one of our amazing U.S.-based software consultation experts. Fill out the form below to get started.

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